Cloud Based Monitoring Solutions and Services

Slow network, network problems, access point congestion, reachability issues... what happens if one of your locations is down? How long would it take before you know there is a problem, and how much longer would it take to find and correct the problem? How do you fix a problem you can't see?

Without cloud based monitoring, it would take awhile for HQ to realize there is an issue. With cloud based monitoring, plug in a sensor, monitor all the stores, HQ proactive latency, packet loss, DNS availability, DNS resolution, time and path changes - more business uptime.

Sensors and Cloud Collector

We solve the problems associated with a central monitoring architecture by using a cloud-based solution. Simply install a sensor at each store. The appliance sends monitoring data to the cloud for collection, aggregation and analysis. This solution is easy, simple, and helps keep your network and business running.

Configuration is simple; just give it an IP address and connect it to your wired or wireless network. We immediately start collecting and reporting packet latency, packet loss, DNS latency, and path change measurements. In the event of a network interruption between the sensor and the cloud, the sensor will store the data locally, and forward it onto the collector when connectivity is restored.

Our software is hosted in the cloud, and is highly available and adaptive. It collects data and learns measurements for one day. If there is variance greater than a user configurable value, it alerts you to the issue. It can also be integrated with your current monitoring software so you can keep your existing alerting and response workflows.

Remote Monitoring (NOC / SOC)

The reliability of your network is essential to the success of your business. SBS, MNS, you can deliver consistent network perf without hiring, training and retaining expensive network management staff, NOC services as an extension of your business. Optimize perf and availability network, reduce upfront costs, and free up caluable IT resources to focus on core business intitiatives.

Managed NOC Services

  • Resilient facilities
  • 365 support
  • Intuitive monitoring
  • Host remote managed NOC
  • Customized services

Key Benefits

  • Quality uninterrupted services
  • Experienced engineers
  • Carrier networks
  • Broad system development
  • Device integration
  • NOC process development
  • Quicker TTM
  • Increased network availability
  • Better cost efficiencies

Managed IP VPNs

Why choose IP VPNs? They are often the most effective and flexible option for providing secure access to mobile staff and business partners because they link distributed sites and centralized applications servers. As replacements for aging Frame Relay, ATM, and private-line networks, IP VPN solutions greatly reduce network complexity and the total cost of ownership.

Managed Services Options

SITE-TO-SITE VPN
Connects main and branch offices with a shared network. Extends network services to external users such as customers and business partners

ACCESS VPN
Connects remote workers and mobile users to the corporate network using dial-up, DSL, ISDN, wireless, and cable technologies

MULTISERVICE VPN
Connects multi-site locations, and combines voice, video, and data traffic on a single, converged network

Benefits of managed vpn

ELIMINATE EXPENSIVE PARALLEL ACCESS CONNECTIONS
An IP VPN replaces multiple, expensive parallel circuits to each remote site with a single, cost-effective access link. In addition, the IP VPN eliminates the need for time-consuming, manual configuration of each virtual network.

INCREASE DATA SECURITY AND ACCESS AUTHENTICATION
Managed IP VPN traffic is secured, monitored, and controlled by the provider 4 hours a day. Companies that use a managed IP VPN service protect their distributed data and applications against external security threats.

CONSOLIDATE AND SIMPLIFY THE NETWORK INFRASTRUCTURE
Managed IP VPNs can transform islands of network resources into a unified, efficient, and reliable communications system, improving productivity for end users and IT staff.

ENABLE POWERFUL DISTRIBUTED APPLICATIONS AND MULTIMEDIA WORKFLOWS
They accommodate both older hub-and-spoke traffic flows and newer peer-to-peer applications. Consequently, companies can more easily introduce distributed, rich-media applications to gain a competitive advantage.

IMPROVE PERFORMANCE, SCALABILITY, AND RELIABILITY
They run on a service provider's high-performance backbone, which incorporates advanced network technologies and services. To achieve similar performance levels internally would be costly.

Managed Wireless and Mobile Computing

Wireless data services can greatly enhance productivity and collaboration, but most companies lack the expertise to operate them. Subscribing to a managed service for wireless and mobile computing enables businesses to enjoy the advantages of wireless technology without the associated CapEx, deployment effort, and complexity.

Companies can also out-task the deployment and management of their internal wireless networks - either Wi-Fi hotspots or campuswide indoor wireless networks - to the service provider. A managed service reduces total cost of ownership and provides greater resiliency than most internally managed wireless networks.

Service providers can host wireless e-mail, scheduling, and SFA servers in secure data centers for access by mobile employees using wireless laptops or handheld computers.

Service providers that have wireless infrastructures can also offer managed mobile computing solutions such as wireless LAN access and mobile application software hosting. Related managed services include end-user support as well as remote management and updates for mobile computing devices.

Managed Services Options

  • Managed wireless LANs or Wi-Fi hotspots, including deployment and operation
  • Billing, accounting, and systems for network communications management
  • Advanced mobile security architectures
  • Help desk and support center

Benefits

INCREASE PRODUCTIVITY
Mobile employees can access important applications and information directly from the field.

INCREASE DEPLOYMENT OF REVENUE-GENERATING WIRELESS INITIATIVES
Companies can quickly introduce productivity-enhancing applications for their mobile employees without the expense and delays of testing and extensive training. The service provider thoroughly tests the technology and provides user-friendly interfaces

SAVINGS ON IN-HOUSE EXPERTISE FOR RAPIDLY CHANGING TECHNOLOGIES
Service providers can provide help desk services to support business-critical mobile applications.

SECURE ENVIRONMENT FOR MOBILE APPLICATIONS
Service providers protect their wired and wireless networks end to end with Cisco Self-Defending Network technology

MANAGED WAN SERVICES & TECHNOLOGIES

Service providers offer a wide range of managed WAN connectivity services, including Frame Relay, private lines, ATM, Metro Ethernet, and others. Traditionally, companies that wanted to transport high volumes of mission-critical data between offices needed a leased line. Although leased-line services offer guaranteed transmission speeds and data integrity, they have cost prohibitive for all but the largest companies.Wide Area Network (WAN) technologies and infrastructures will constitute one of the largest operational expenses for enterprises. Managed WAN services offer a more cost-effective alternative. For mission-critical WAN applications, service providers can offer guaranteed SLAs for 99.999+ percent availability.

Managed Services Options

METRO ETHERNET
Provides access from remote sites to mission-critical applications demanding high bandwidth and superior performance; used mainly by large companies.

MULTIPROTOCOL LABEL SWITCHING (MPLS) VPN
Blends the intelligence of routing with the performance of switching; provides scalability, end-to-end QoS, rapid fault correction of link and node failure, bandwidth protection, and a foundation for deploying additional value-added services. MPLS VPN is a popular choice for service provider core networks or large enterprise networks.

Benefits

INCREASE RELIABILITY AND GUARANTEE SLAs
Service providers deliver higher availability levels than possible in most company networks because of their 24- hour operations, sophisticated troubleshooting resources, and experience with network design.

REDUCE COSTS COMPARED TO SELF-BUILT WAN SERVICES
Building and maintaining a WAN often costs more than companies estimate because of the hidden costs of support, maintenance, repair, configuration, and downtime.

ENJOY ONSITE MANAGEMENT OF CUSTOMER PREMISE EQUIPMENT
Service providers can include management of customer internal networks in the service agreement.

ENABLE POWERFUL DISTRIBUTED APPLICATIONS AND MULTIMEDIA WORKFLOWS
Managed IP VPNs accommodate both older hub-and-spoke traffic flows and newer peer-to-peer applications. Consequently, companies can more easily introduce distributed, rich-media applications to gain a competitive advantage.

BENEFIT FROM SOPHISTICATED PLANNING AND REPORTING OF WANS
Service providers use advanced planning and analysis tools to design and deploy the latest WAN technologies according to accepted best practices.

Managed LAN Services

The costs of network maintenance and updates increase in step with network usage. Service providers can manage a company LAN over the network, helping to reduce total cost of ownership.

Out-tasking makes good business sense for many companies because these services are contextual - not central to the business. Often a company begins by engaging a service provider for a managed WAN service, adds a managed LAN service, and then later adds managed IP telephony. With a managed wireless LAN service, service providers remotely maintain and monitor a company's internal network.

Managed Services Options

  • LAN installation and management
  • Desktop and server management, including backup and archiving
  • Virus checking and scanning
  • Onsite and offsite support
  • Monitoring and analysis of the network

Benefits

ACTIVE LAN MANAGEMENT
Service providers employ experts who monitor a company's LAN 24 hours a day to report on performance status, faults, and changes. They rapidly detect problems and either resolve them or offer appropriate advice through an efficient LAN management system.

LOWER OPERATIONAL EXPENSE
Businesses can avoid hiring, training, and finding office space for staff because service providers manage all onsite and remote LAN support activities.

PROFESSIONAL SUPPORT OPTIONS
Skilled staff members provide 24-hour self-service reporting and incident tracking with Web tools, and adhere to guaranteed SLAs.

Infrastructure Managed Services

Managing your mission-critical hybrid environment on your own, while keeping up with today's IT demands can be complex, costly and time-consuming. The scarcity of the right candidate and value of longevity in employees makes it challenging to manage your infrastructure and scale for future growth.

Serro's Infrastructure Managed Services (IMS) helps design, optimize, secure, and manage enterprise hybrid infrastructures. Instead of trying to handle all of the support demands internally, Serro IMS can provide a team of experts for 24/7 monitoring & response and also execute proactive work to ensure proper operational tasks are completed on time. Let Serro manage the technological complexities and time-consuming responsibilities so that you can concentrate on developing operational strategies, to tap into new technologies, expand skills, respond to market demands, and deliver services and products quickly.