[ ServiceNow ] How to Merge Tickets within ServiceNow

Word Count: 1,004 Introduction Have you ever wondered how a feature or backend script that merges incidents/tickets within ServiceNow is done? Often, users open a ticket through an email, then later, follow up (with the same ticket) via another email which results in creating a new ticket in ServiceNow. Visualize this mess, and you will be saddled ...
 

How We Preserved the Employee Email Experience with ServiceNow HR Case Management part 2

Word Count: 527 This is in continuation of our last Blog Part 1, in which we talked how we recently implemented the ServiceNow HR Case Management for a customer who had a unique request, requiring massive customization work on the implementation. In this blog, we'll discuss how there was, even more customization that was required ...
 

[ Wi-Fi | WLAN ]: Increasing WLAN Capacity and Maximizing the Customer Experience

Word Count: 1,004 In order to increase WLAN Capacity while maximizing the total customer experience of a WLAN, there needs to be a strategic approach to designing and deploying a WLAN, which was written about in my last blog. But first, let’s start by defining  a WLAN, so that we’re on the same page. A wireless local ...
 

[ ServiceNow ] How We Preserved the Employee Email Experience with ServiceNow HR Case Management

Word Count: 790 We recently implemented the ServiceNow HR Case Management for one customer who had a strange request. Let us first understand the benefits of HR Case Management application before we go into what the customer wanted. Typically most interactions between employees and the HR department are unstructured, manual based on emails/phones calls. Most of the ...