Feb
23
2018

[ ServiceNow ] How to Merge Tickets within ServiceNow

Introduction Have you ever wondered how a feature or backend script that merges incidents/tickets within ServiceNow is done? Often, users open a ticket through an email, then later, follow up (with the same ticket) via another email which results in creating a new ticket in ServiceNow. Visualize this mess, and you will be saddled up … Continue reading “[ ServiceNow ] How to Merge Tickets within ServiceNow”
Feb
07
2018

[ OpenDaylight | ODL ] BGPCEP Project As a Solution for Path Computation

The topic of today’s blog post is BGPCEP project as a solution for path computation. “BGPCEP project is an effort to bring two south-bound plugins into the controller: one for supporting BGP Linkstate Distribution as a source of L3 topology information, the other one to add support for Path Computation Element Protocol as a way … Continue reading “[ OpenDaylight | ODL ] BGPCEP Project As a Solution for Path Computation”
Jan
05
2018

[ OpenDaylight | ODL ] Documentation: Juniper Network’s Ethernet VPN (EVPN) Configuration with Network Intent Composition (NIC)

The topic of today’s blog post is Juniper’s Ethernet VPN (EVPN) configuration and management within the OpenDaylight (ODL) Network Intent Composition (NIC) project. A major objective of this project is parallel management and configuration of EVPN within a series of Juniper switches and exposed information regarding hosts, bridges, VLANs, and services. Therefore, the proposed solution … Continue reading “[ OpenDaylight | ODL ] Documentation: Juniper Network’s Ethernet VPN (EVPN) Configuration with Network Intent Composition (NIC)”
Dec
08
2017

[ OpenDaylight | ODL ] How to Peer an OpenDaylight BGPCEP Instance with the BGP Test Tool

Note: The following blog post is highly technical and intended for ODL Developers with interest in the OpenDaylight Border Gateway Protocol (BGP) plugin. This blog post has been written with ODL developers in mind, especially those who would like to start contributing to the OpenDaylight Border Gateway Path Computation Element Protocol (BGPCEP) project. At times, … Continue reading “[ OpenDaylight | ODL ] How to Peer an OpenDaylight BGPCEP Instance with the BGP Test Tool”
Dec
01
2017

[ VXLAN ]: Are VXLANs Really the Future of Data Center Networks?

Fun fact: At a recent networking conference I attended, a poll was taken and it was discovered that more people in the room knew what country Oslo was the capital of than those that knew how VxLAN works. Oslo is the capital of Norway by the way. Why VXLAN was Created In all traditional data … Continue reading “[ VXLAN ]: Are VXLANs Really the Future of Data Center Networks?”
Nov
17
2017

[ SD-WAN ]: How SD-WAN is Transforming Networks for Enterprises

Large enterprise level businesses (or smaller businesses that are beginning to expand), face major problems of coordinating and transferring data over vastly spaced geographical locations. In order to connect these data centers, or branches of the enterprise together, so they can share the same software/application, the network is extended using the services of a Wide … Continue reading “[ SD-WAN ]: How SD-WAN is Transforming Networks for Enterprises”
Nov
10
2017

How We Preserved the Employee Email Experience with ServiceNow HR Case Management part 2

This is in continuation of our last Blog Part 1, in which we talked how we recently implemented the ServiceNow HR Case Management for a customer who had a unique request, requiring massive customization work on the implementation. In this blog, we'll discuss how there was, even more customization that was required to address the next … Continue reading "How We Preserved the Employee Email Experience with ServiceNow HR Case Management part 2"
Nov
03
2017

[ Wi-Fi | WLAN ]: Increasing WLAN Capacity and Maximizing the Customer Experience

In order to increase WLAN Capacity while maximizing the total customer experience of a WLAN, there needs to be a strategic approach to designing and deploying a WLAN, which was written about in my last blog. But first, let’s start by defining  a WLAN, so that we’re on the same page. A wireless local area … Continue reading “[ Wi-Fi | WLAN ]: Increasing WLAN Capacity and Maximizing the Customer Experience”
Oct
25
2017

[ ServiceNow ] How We Preserved the Employee Email Experience with ServiceNow HR Case Management

We recently implemented the ServiceNow HR Case Management for one customer who had a strange request. Let us first understand the benefits of HR Case Management application before we go into what the customer wanted. Typically most interactions between employees and the HR department are unstructured, manual based on emails/phones calls. Most of the service … Continue reading “[ ServiceNow ] How We Preserved the Employee Email Experience with ServiceNow HR Case Management”
Oct
10
2017

[ OpenDaylight | ODL ] How OpenDaylight can be used to unify NetOps and SDN experts

Our last post gave us an overview of how OpenDaylight can be helpful for developers to build their own SDN solutions in order to provide facilities to their customers, but there’s a question that all SDN developers must ask themselves: How can I become a good SDN developer without knowing about network operations? Expert Network … Continue reading “[ OpenDaylight | ODL ] How OpenDaylight can be used to unify NetOps and SDN experts”
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